JOB DESCRIPTION – TECHNICAL BUSINESS ANALYST

Position Summary:
The Technical Business Analyst is knowledgeable in SQL and will be responsible for the development of functional and non-functional business requirements by working closely with the Trionfo team members to understand business strategy and translate into platform requirements. This position must understand business and technology needs in order to analyze, design, build, implement, and maintain IT solutions and processes in a well-organized documented manner. Leads significant business analysis efforts and improves the overall impact of requirements in support of critical enterprise projects and programs. This individual must have the ability to writeunderstand queries as well as pulling reports using SQL.

Duties and Responsibilities:

• Develop and analyze functional specifications in order to provide advice and technical training.
• Design efficient IT systems to meet business and technology needs, as well as make recommendations for process improvements through data analysis.
• Reporting and knowledge of SQL.
• Perform assigned test scripts and deliverables on schedule and with high quality.
• Manage incoming queries and technical issues related to systems.
• Coordinate with developers to build and implement technology solutions.
• Integrate multiple systems and reconcile needs of different teams.
• Gather feedback from end users about system performance.
• Develop, implement, and maintain elements of systems design, including business process documentation, workflow charts, diagrams, data migration rules, business rules, wireframes, and other detailed deliverables including integration documentation.
• Responsible for documenting and maintaining quality meeting data.
• Assist with defining assessment and implementation methodology and deliverables for client delivery.
• Supporting production-related issues reported by client and CSR team.
• Understand issues and help resolve them through data analysis, technical research, and team collaboration on complex issues.
• Publish weekly release notes for delivery to internal and external stakeholders.
• Keep job-related reporting Standard Operating Procedures up-to-date and accurate.
• Define innovative technology solutions to further automate processes and workflows.
• Assist with connecting processes and overcoming internal silos, as well as identify controls necessary to ensure long-term system stability.
• Create various plans and strategy in a well-documented format for clients.
• Understand platform strategy and direction.
• Be able to quickly learn and adapt to company tools and resources.
• Identify process, system, and data gaps and pain points both within and across operational workflows.
• Write clear requirements and creating data models, process diagrams, and design wireframes that will further support the business’ needs.
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or releases.
• Present business documentation, creative work, and proposed solutions to clients in a comprehensive and effective manner.
• Conduct training sessions to our clients in order to improve and enhance their knowledge of our platforms.
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.
• Teleworking may be required based on business needs. Must adhere to Trionfo’s Teleworking Policy by demonstrating fundamental controls and practices in protecting Trionfo’s information/assets required by candidate to complete job duties at remote location as specified in policy.

Education, Experience, and Other Skills:

• Bachelor's Degree in Information Services, Business Administration, Computer Science, or related field.
• 3+ years experience in IT in a business environment.
• Proficient in SQL, Diagramming tools (e.g. Visio), and Productivity tools (e.g. Word, Excel, PowerPoint).
• Ability to writeunderstand queries as well as pulling reports using SQL.
• Understanding of system/API and data integration concepts, a plus.
• Understanding of the Insurance Business from the IT side, a plus.
• DevOps and Backend knowledge, preferred.
• Self-starter, creative, and thrives under limited supervision.
• Works well under pressure.
• Rock star organization skills – you pay attention to the details that others might overlook.
• Exceptional oral and written communication skills.
• Strong presentation skills and experience explaining technical concepts to clients are crucial in this role.
• Must be legally authorized to work in the United States for any employer without sponsorship.

JOB DESCRIPTION – QUALITY ASSURANCE ANALYST

Position Summary:
The Quality Assurance Analyst is part of our application development team. And will possess strong deductive reasoning skills, extreme attention to detail, persistence, and creativity. The Quality Assurance Analyst is responsible for the overall quality of the Trionfo platform and will play a key role in continuing to refine and improve our platform. The individual will have sound knowledge and experience in quality assurance methods and principles and will help define and implement testing standards and best practices. This QA role is expected to leverage expert level knowledge and understanding of test plan, test scripts, test procedures, and expected results to contribute to the successful testing of software products. In addition, this role will also be responsible for determining whether applications meet Trionfo’s quality standards using manual and automated testing methods. This position will work with Developers and Project Managers to develop, maintain, and execute quality assurance testing procedures. This individual must be proficient at independently writing SQL statements, including joins.

Duties and Responsibilities:

• Gain domain knowledge and become a subject matter expert.
• Take responsibility for project assignments and lead the QA effort.
• Act as a QA voice for major development projects.
• Handle complex quality assurance and test environment problems and issues.
• Expertise in designing complex SQL queries to create data access layers in automation solution
• Review requirements, specifications, business processes, and recommendations related to proposed solutions.
• Create and document application test plans as well as prepare and review test cases.
• Create and manage test data as needed.
• Execute testing and prepare test results.
• Conduct exploratory and ad hoc testing.
• Report, track, and verify software defects.
• Participate in the analysis of quality assurance tools selection as needed.
• Develop plans for automating test cases as applicable.
• Create and manage automated acceptance tests using testing frameworks.
• Prepare test reports as needed.
• Work with internal and external clients to determine quality needs for current and future projects and develop plans to produce quality outputs.
• Support user acceptance testing as necessary.
• Supporting production-related issues reported by client and CSR team.
• Mentor/lead other QA resources.
• Stay up-to-date with the latest QA testing tools and practices.
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or releases.
• Teleworking may be required based on business needs. Must adhere to Trionfo’s Teleworking Policy by demonstrating fundamental controls and practices in protecting Trionfo’s information/assets required by candidate to complete job duties at remote location as specified in policy.
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

Education, Experience and Other Skills:

• Bachelor's Degree in Information Technology, or a related field.
• 3+ years experience as a Quality Software Analyst, or related role.
• 2+ years experience performing automated testing.
• Proficient at independently writing SQL statements, including joins.
• SQL experience (select/insert/update, stored procedures, functions, views, etc.)
• DevOps and Backend knowledge, preferred.
• Have excellent analytical skills with a high level in QA practice creating/maintaining test plans, scripts, executing scripts, and reporting defects.
• Be self-motivating and a quick learner who can adapt to constantly changing requirements and project demands efficiently and effectively.
• Experience working within the insurance domain, desirable.
• Experience with Telerik test framework.
• Understanding of various project management techniques (e.g. Waterfall, Agile, SCRUM, Kanban).
• Exceptional verbal and written communication skills.
• Must be legally authorized to work in the United States for any employer without sponsorship.

JOB DESCRIPTION – .NET SOFTWARE DEVELOPER

Position Summary:
The Software Developer will work as a liaison between the IT team and external business partners to analyze requirements and to implement improvements, technical solutions, and new systems and technologies. The Software Developer will also work closely with internal users to identify business problems and recommend IT solutions that will enhance operational effectiveness. This position requires a dedicated, results-oriented self-starter who has an exceptional ability for interpreting customer business needs, translating them into business software applications, and acting as a bridge from business vision into technical realization of a solution.

Duties and Responsibilities:

• Gather requirements using user interviews, document analysis, business process descriptions, and task/workflow analysis.
• Maintain project controls that accurately reflect completed work against project plans, schedules and budgets.
• Analyze and assess current processes and identify and document improvements.
• Interpret business needs and translate them into software application and operational requirements.
• Serve as a resource for identifying alternative solutions during design and development phase of SDLC (Software Development Life Cycle).
• Provide functional and empirical analysis related to the design, development, and implementation of software systems including development software and diagnostic software.
• Develop, implement, and test customer applications and provide remote and on-site application development support to customers.
• Perform routine maintenance and bug fixes to existing applications.
• Troubleshoot software development and production problems across all environments.
• Perform unit testing on finished application solutions.
• Implement and execute automated testing.
• Collaborate with developers on design, code reviews, development infrastructure, and process enhancements.
• Provide estimates and contribute to team planning meetings.
• Manage competing priorities to meet task or project deliverables and report progress on a regular basis.
• Actively research and learn about new technologies continuing skill growth and sharing that knowledge with the development team.
• Teleworking may be required based on business needs. Must adhere to Trionfo’s Teleworking Policy by demonstrating fundamental controls and practices in protecting Trionfo’s information/assets required by candidate to complete job duties at remote location as specified in policy.
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

Education, Experience, and Other Skills:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience.
• 3+ years progressive technical and business experience that includes working with modern technologies using Agile methods.
• Strong knowledge of Microsoft C#, ASP.NET, Microsoft SQL Server, database concepts, stored procedures, Rest API.
• Strong knowledge of Microsoft Web Technologies (including Web Forms, Web API, MVC, WCF – SOAP based web services and RESTful services).
• Solid understanding of established SDLC (Software Development Life Cycle).
• Experience as part of a Scrum team to develop high quality software in a timely manner.
• Strong knowledge of programming principles and techniques.
• Working knowledge of relational databases and ability to query and modify data.
• Understanding of all levels of the software stack.
• Adaptability to work in a fast-paced environment while working on multiple projects simultaneously.
• Champion and adhere to company best practices.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Technical Skill Set:

Required: .Net Framework, ASP.NET MVC, Angular JS, Angular, jQuery, JavaScript, SQL Server, HTML 5, CSS 3, REST API, Web services, WCF, Azure DevOps
Nice to have: .Net Core, Micro services, Telerik controls and Reporting tools, SAAS Application development

JOB DESCRIPTION – ACCOUNT MANAGER

Position Summary:
The Account Manager will serve as a thought leader, customer advocate and partner to our most strategic customers in their use of Trionfo Solutions’ platform. This role will manage customer relationships with healthcare carriers from discovery and outreach to ongoing account management and growth. The Account Manager is the key partner in helping our valued customers achieve their strategic objectives to drive adoption of our products/solutions, build strong partnerships, and ultimately ensure they realize value from their investment in our platform. In this role, you will work closely with Trionfo’s internal and external stakeholders to develop reveal new growth opportunities, building new value propositions and awareness. This dynamic AM is dedicated to providing customer excellence through active listening and problem solving and is able to lead diverse teams to achieve company and customer goals.

Duties and Responsibilities:

• Accountable for customers’ overall success with Trionfo, including adoption of Trionfo solutions, renewals, customer health and satisfaction.
• Educating customers on new platform features, services, and best practices by preparing and conducting product/platform demonstrations/presentations and trainings, such as open enrollment demo for new/changing plans or release functionality changes.
• Work with customers to make sure that they are getting the most out of our software: understand customer usage, help establish remote care best practices, and elicit feedback for feature improvements.
• Foster innovation by sharing resources and new ways your customers can use Trionfo’s platform solutions in order to advance their digital maturity.
• Be the voice of the customer internally at Trionfo by sharing process improvements and asks back into the internal ecosystem.
• Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success by maintaining a thorough understanding of all internal systems.
• Develop a close relationship with key decisions makers within assigned accounts and further elevating executive relationships.
• Identify customer resource requirements and dependencies and address gaps.
• Coordinate comprehensive adoption of our platform across multiple departments which in return will transform conceptual workflows into live production runs.
• Manage and respond to customer tickets and/or questions (email and voicemail) as well as maintain ownership from initial customer contact to resolution.
• Collaborating with business leaders and cross-functional teams as a customer advocate to integrate customer feedback and experience metrics into decisions on products to improve customer usability and satisfaction.
• Act as a liaison with internal departments to resolve issues that may arise.
• Build and maintain successful customer relationships through meetings, presentations, teleconferences.
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.
• Teleworking may be required based on business needs. Must adhere to Trionfo’s Teleworking Policy by demonstrating fundamental controls and practices in protecting Trionfo’s information/assets required by candidate to complete job duties at remote location as specified in policy.

Education, Experience, and Other Skills:

• Bachelor’s degree in a technical, business, or related field
• 4+ years of customer success, account/relationship management, project management, or related experience
• Experience in customer-facing role, analyzing customer accounts, account growth opportunities, building relationships and collaborating closely with team members across multiple departments and stakeholders
• Experience with SaaS (Software as a Service) platforms, a plus
• Healthcare background, a plus
• Understanding of established SDLC (Software Development Life Cycle), preferred
• Proficient with Microsoft Office applications
• Excellent interpersonal skills with ability to build business relationships and deal effectively with challenges as they occur
• Excellent oral, written, and presentation communication skills
• People-oriented: enjoys interacting with people and working on group projects
• Autonomous/Independent: enjoys working with little direction
• Innovative: prefers working in unconventional ways or on tasks that require creativity/thinking outside the box

JOB DESCRIPTION – LEAD BUSINESS ANALYST

Position Summary:
The Lead Business Analyst role is responsible for the development of functional and non-functional business requirements by working closely with our clients and Trionfo team members to understand business strategy and translate into platform requirements. This individual has SaaS technology implementation background as they will be leading significant business analysis efforts and improving the overall impact of requirements in support of critical enterprise projects and programs. Part of this role is to become the primary point of contact with our clients and take responsibility for the day-to-day management of multiple projects and will be the glue that brings together the sales, implementation, service, technology, and client teams to ensure Trionfo’s platform is implemented on time, within budget and meets the client’s vision. This BA Lead will also have duties of instructing, directing, and checking the work of other technical business analysts. This individual must have the ability to writeunderstand queries as well as pulling reports using SQL. He/she will also lead interviews, onboarding, training, and performance appraisals of all BA team members.

Duties and Responsibilities:

• Develop and analyze functional specifications in order to provide advice and technical training.
• Design efficient IT systems to meet business and technology needs, as well as make recommendations for process improvements through data analysis.
• Reporting and knowledge of SQL.
• Mentor and lead multiple onshore and offshore BA resources.
• Help define and implement testing standards and best practices.
• Perform assigned test scripts and deliverables on schedule and with high quality.
• Manage incoming queries and technical issues related to systems.
• Coordinate with developers to build and implement technology solutions.
• Integrate multiple systems and reconcile needs of different teams.
• Develop, implement, and maintain elements of systems design, including business process documentation, workflow charts, diagrams, data migration rules, business rules, wireframes, and other detailed deliverables including integration documentation.
• Responsible for documenting and maintaining quality meeting data.
• Publish weekly release notes for delivery to internal and external stakeholders.
• Assist with defining assessment and implementation methodology and deliverables for client delivery.
• Supporting production-related issues reported by client and CSR team.
• Keep job-related reporting Standard Operating Procedures up-to-date and accurate.
• Understand issues and help resolve them through data analysis, technical research, and team collaboration on complex issues.
• Define innovative technology solutions to further automate processes and workflows.
• Write clear requirements and creating data models, process diagrams, and design wireframes that will further support the business’ needs.
• Create various plans and strategy in a well-documented format for clients.
• Assist with connecting processes and overcoming internal silos, as well as identify controls necessary to ensure long-term system stability.
• Present business documentation, creative work, and proposed solutions to clients in a comprehensive and effective manner to clients.
• Conduct training sessions to our clients in order to improve and enhance their knowledge of our platforms.
• Ensure project objectives, deliverables, deadlines, and requirements are clear and agreed upon by the client, senior management, and internal team members
• Manage relationships with clients and all stakeholders, with a focus on setting expectations and maintaining ongoing client satisfaction through effective project management and a strong commitment to customer service.
• Identify process, system, and data gaps and pain points both within and across operational workflows.
• Perform requirements gathering, blueprinting, project plans, testing plans, contingency and cutover plans, and post-implementation support.
• Develop and execute project plans for new clients and projects.
• Build implementation project timelines and manage meetings/deliverables including preparing agendas, documenting meeting notes and tracking issues.
• Provide regular updates on internal project management IT systems, use of project management tools and manage project related revenue together with revenue recognition forecast.
• Take full ownership and accountability for project planning, resource management, scope and budget management to deliver profitable projects on time.
• Provide effective, accurate and timely communications to all stakeholders with an emphasis on customer satisfaction - Act as the primary point of contact for customers and partners.
• Develop a holistic and complete understanding of each project, every stakeholder’s role, responsibility and goals in order to drive and execute the roadmap to completion.
• Identify risks and impediments to the project and help provide solutions.
• Teleworking may be required based on business needs. Must adhere to Trionfo’s Teleworking Policy by demonstrating fundamental controls and practices in protecting Trionfo’s information/assets required by candidate to complete job duties at remote location as specified in policy.
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

Education, Experience, and Other Skills:

• Bachelor's Degree in Information Services, Business Administration, Computer Science, or related field.
• 5+ years experience in related environment.
• 2+ years of people management.
• Proficient in SQL (i.e. pulling reports, understand queries), Diagramming tools (e.g. Visio), and Productivity tools (e.g. Word, Excel, PowerPoint).
• Ability to writeunderstand queries as well as pulling reports using SQL.
• Experience with Waterfall/Agile/Scrum.
• DevOps and Backend knowledge, a plus.
• Understanding of the Insurance Business from the IT side, a plus.
• Understanding of system/API and data integration concepts.
• Knowledge of the data flow and transactions taking place between carriers, agents, employers and employees, a plus.
• A calm and focused approach to high-pressure situations.
• Exceptional oral and written communication skills.
• Must be legally authorized to work in the United States for any employer without sponsorship.

JOB DESCRIPTION – TECHNICAL LEAD

Position Summary:
The Technical Lead is responsible for application design, implementation, and deployment on small technical engagements and large projects. The Technical Lead may be responsible for the day-to-day management of a small team. In this role, the Technical Lead is expected to routinely demonstrate their technical leadership as well as managing the technology in projects and providing technical guidance and solutions for work completion. This individual is also responsible for creating work plans and monitoring and tracking the work schedule for on time delivery as per the defined quality standards. He/she will also ensure process improvement and compliance in the assigned module and participate in technical discussions/review.

Duties and Responsibilities:

• Acts as senior technical point of contact and overall go-to person.
• Serves as a designated lead to include project/task delegation, monitoring work quality, and providing technical direction.
• Lead, mentor, and train onsite and offshore tech teams.
• Prepares and submits monthly, weekly, daily and ad hoc IT service-related reports and/or data calls.
• Leads team and project meetings with other team members and external support groups.
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or releases.
• Analyzes functional business requirements and design specifications for functional activities.
• Effectively contribute to technical discussions and develop and present required briefing materials to ensure the client’s needs are met.
• Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.
• Provides evaluation, training, coaching and mentorship.
• Experience working collaboratively as part of a team.
• Working on various projects in various technical environments.
• Communicate effectively both orally and written with internal and external stakeholders.
• Great attitude and commitment to get the job done.
• Assists in establishing project design standards.
• Assists in transforming requirements into high-level software designs.
• Develops necessary technical documentation/technical writing.
• Contributes to technical architecture and development for projects at a tactical and strategic level.
• Act as primary technical liaison with application development and the project teams.
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or releases.
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.
• Teleworking may be required based on business needs. Must adhere to Trionfo’s Teleworking Policy by demonstrating fundamental controls and practices in protecting Trionfo’s information/assets required by candidate to complete job duties at remote location as specified in policy.

Education, Experience and Other Skills:

• BA or BS, preferably in computer science, engineering or science/technology-based discipline, or related field.
• 5+ years of professional experience.
• 3+ years of strong .NET programming experience.
• Captures basic functional requirements with Use Cases.
• Captures basic constraining requirements in a supplementary specification.
• Strong communication skills, including ability to communicate software design with various skill levels.
• A calm and focused approach to high-pressure situations.
• The ability to be receptive and action-oriented in response to constructive feedback.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Technical Skill Set:

Required: .Net Framework, ASP.NET MVC, Angular JS, Angular, jQuery, JavaScript, SQL Server, HTML 5, CSS 3, REST API, Web services, WCF, Azure DevOps
Nice to have: .Net Core, Micro services, Telerik controls and Reporting tools, SAAS Application development